FAQs

How can I pay??

We accept all major credit and debit cards via Paypal also Bank Transfers (BACS)

Can I amend or cancel my order?

Usually you can cancel your order within the first 24hrs of placing it; cancellation is possible up to the point of artwork confirmation. After this point your order will have already entered the production process and cancellation will not be possible as the items will be made specific to your requirements. To cancel an order simply call us on 07707 371963 or email info@pawprintltd.com and wait for written confirmation from our team.

Do I need to create an account to shop with you?

No, you can checkout as a guest and Paw Print Promotions will hold no details of you.

How do I sign up for newsletter?

You can either sign up on the home page or when you create an account

Size guides and garment care information?

All the information you require is located on the product page of the chosen item. If there is any extra information that you need please contact us on 07707 371963 and we will be happy to answer your questions

Do you offer student discount?

Unfortunately we are not affiliated with a NUS discount scheme, but if you are buying in bulk for an event please contact one of our friendly sales team and they will be happy to discuss our prices with you.

I am a charity, will I be charged VAT?

Yes, you will pay VAT then you claim it back yourselves.

Has my order been shipped yet?

When your order is despatched you will receive a confirmation email from the Paw Print Promotions. If you require any further information or just an estimated delivery date then contact us on 07707 371963 and we will be happy to help.

Still need help? Send us a note!

For any other questions, please write us at info@pawprintltd.com or call us on 07707 371963

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